FAQ - Order Preparation and Shipping Times

How do you prepare your products?

All our products (except laboratory equipment) are made in-house. They are all handcrafted, one by one, without the use of machinery. This requires a lot of work, but it gives us great satisfaction to know we're offering you a product entirely manufactured and controlled by us.

How long does it take to prepare the various products?

Each product requires a different preparation time, dictated by the characteristics of the substrate, the mycelium (if mycelium-based products), and the normal time required to handle an ever-increasing volume of orders. Product preparation times are specified in each product description. Be sure to read them carefully and be aware of the required preparation times before placing your order.

When will my order be shipped?

We know you can't wait to receive our products at home and start using them right away; this brings us great joy and satisfaction! However, we kindly ask you to cooperate with us and always check product preparation times before contacting us, and to be patient during peak periods. Every day, we waste precious time we could dedicate to improving our products and production, responding to messages from customers who ask us prematurely why their order hasn't shipped yet. Our production isn't mechanical; each product is prepared and crafted by hand, one by one. Preparation times are used to inform you of the average waiting time before you receive your order. The more we can focus on production, the faster we can fulfill your orders.