FAQ - Order Preparation and Shipping Times

How do you prepare your products?

All our products (except laboratory equipment) are prepared at our company. They are all prepared by hand, one by one, without the aid of machinery. This requires a lot of work, but it gives us great satisfaction to know that we are offering you a product entirely produced and controlled by us.

How long does it take to prepare the various products?

Each product requires a different preparation time, dictated by the characteristics of the substrate, the mycelium (in the case of mycelium-based products), and the normal time required to handle an ever-increasing volume of orders. The preparation times for each product are specified in the description of each product. All preparation times indicated are in business days, from Monday to Friday. Please make sure to read them carefully and be aware of the required preparation times before placing your order.

When will my order be shipped?

We know that you can't wait to receive our products at your home and start using them right away, this gives us great joy and satisfaction! However, we kindly ask you to cooperate with us and to always check, before contacting us, the product preparation times and to be patient during peak periods. Every day we lose valuable time that we could dedicate to improving the products and production, to answer messages from customers who prematurely ask us why their order has not yet been shipped. Our production is not mechanical, each product is prepared and worked by hand one by one, the preparation times are used to communicate to you on average the time to wait before you receive your order. The more we can focus on production, the sooner we can fulfill your orders.